The Welsh Contact Centre Forum is a high value Employers’ Forum for the contact centres, shared service centres and financial service businesses in Wales.
Our members run over 160 contact centres, employing more than 28,000 people worth over £400m to the Welsh economy annually.
The Welsh Contact Centre Forum can help Welsh contact centres in a number of ways…
In addition to our strategic remit, we also offer free help and advice to our members. We can help you, through our expanding network of contacts.
Whether you operate a six seat or a 2,000 seat business, we can help with…
benchmarking, networking, new ideas and innovation which can be crucial in today’s competitive commercial world.
Members of the Welsh Contact Centre Forum benefit from…
Free workshops and seminars, discounts at our Annual Conference and Black Tie Awards Ceremony, and on a full range of commercial training courses. On-line access to the latest Welsh research and benchmarking within our industry and more.
Associate Members
If you are a supplier to the Contact Centre industry then joining us as an Associate Member will give you a range of benefits including an invitation to four events a year enabling you to network with our contact centre members.
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