What We Do

The Welsh Contact Centre Forum is an industry-led employers' forum which delivers extensive support to over 200 employers who collectively generate more than £400m a year for the Welsh economy.

These operations account for a large proportion of Wales' Financial and Business Service sectors and include many high-profile organisations such as Legal & General, Zurich, Admiral, British Gas, Tesco and the AA. These and many other leading enterprises are active members and strong advocates of the Forum.

In addition to the financial and business service sectors, forum members are also drawn from the legal services, ICT, retail, utilities and creative sectors, as well as the public sector.

The contact centre business function covers a broad spectrum to the Welsh life and, in represening the interests of member companies, the Forum works with many different departments of the Assembly Government. This includes areas such as inward investment, learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.

Employment opportunities range from entry level skills, suitable for those otherwise at risk of exclusion, right up to graduate posts and senior management roles. The Forum has played a key role in facilitating recruitment and training at all levels. This includes schemes to help the long-term unemployed or disadvantaged groups to access jobs and training and relationships brokered between businessess and universities.