The Team

The Welsh Contact centre Forum Ltd consists of Managing Director, Sandra Busby, a board of directors and three employees. We may be a small team, but we have a big impact on the Contact Centre Industry.

Managing Director - Sandra Busby.
Training Co-ordinator - Christine Allen
Finance Administrator - Suzanne James-Odwin
Members Business Advisor - Lucinda Butler

The Board

The Board consists of Mike Mullins and Lynda Campbell of British Gas, Mark Hatcliffe of Barclays, Mark Tilling of Lloyds TSB, Carol Bogue-Lloyd of Siemens, Sharon Jones of Zurich, Kath Chivers of Conduit, Mike Minahan of Capita, Ireen Lock of HMPS and John Trace of HSBC.